MTN 's service an EPIC FAIL

Item: MTN South Africa
Rating: 2
Author: Elaine F

I have had no response whatsoever regarding a complaint I made a week ago, except for a log number REQ ***. I would therefore like MTN to give me a buyout quote so that I can get out of this contract and go elsewhere. My data contract has expired, thank goodness so it's bye bye MTN!!!!<br> <br> Could you please email me a quote ASAP so that I can go elsewhere? I can't handle dealing with a bunch of ******* that just reduce my airtime of R1100 to 0 overnight!<br> <br> I want my airtime back or a quote, your choice.

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Replies (1)

MTN South Africa's replyOfficial

22 Jun 2015, 13:51

Hello elainef,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.

Best regards
Mantoa
REQ:***

MTN South Africa's reply22 Jun 2015, 13:51

Official