MTN's RESPONSE TO COMPLAINTS WORSE THAN QUERY!!!

Hi Rajesh and Alicia<br> <br> With regards to my complaints which I logged on 09/09/2015 and 18/09/2015 you informed me that the only amount due to me is R217.00.<br> <br> I requested a breakdown of how you got to that amount because it does not explain the billing for the extra data of R130.00 from March-May which then increased to R140.00 from June-Aug. That is a total of R810.00 that MTN needs to refund me. However you respond to my complaints informing me that MTN does not owe me a refund.<br> <br> HOW ON EARTH IS THAT POSSIBLE???? I referred you to my statements should you be unsure which clearly you did not refer to which would mean that the amount you advised was owed to me was thumb sucked.<br> <br> Therefore I demand that you refund what is due to me and stop cheating us as your customers!!!!! There are too many complaints about MTN which should be a clear indication that you are extremely lacking somewhere which should be concerning. You are an cellular service provider which I would not recommend to anyone.<br> <br> Kindly ensure that this refund is paid back to me ASAP!!!!!