BVDW
Braam Van Der Westhuizen

1 reviews | Active since Apr 2017

16 Apr 2017, 12:08

MTN's poor service

<p>I moved from Vodacom to MTN on the 9 April 2017. Since the migration, my cellphone number cannot receive any calls from a Vodacom cellphone number (it says the number does not exist). I have contacted Vodacom about the problem and they told me that the porting on their side was succsesful. I then contacted MTN again and with every complaint they reply with the same response: Your query has been escalated. </p> <p>It has been 9 days without any indication of the problem being solved. This cellphone number is used for proffesional use and the business that my wife lose because of this problem is unmeasurable, not to mention the damage that is done to her proffesional reputation. </p> <p>I regret moving from Vodacom to MTN, as it seems that MTN does not care about their clients.</p>

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Replies (2)
MTN South Africa
MTN South Africa's reply17 Apr 2017, 19:45
Official

Thank you for your post

We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.

Please be advised that we have requested for the call routing table to be updated accordingly.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***6

Best regards,

BVDW
Braam Van Der Westhuizen's update18 Apr 2017, 09:01
Reviewer Update

It is 09h00 on Thuesday, and nothing has happened.