Mtn's poor customer service unacceptable

Good day,<br> <br> I have been struggling with MTN and in particular with the branch at Menlyn Mall (near Game) since the 21st of Sept last year (2015). I had a company cell phone contract ***) which had surpassed its 24 month period and so was eligible for cancellation. I took the required documentation (an official company letterhead & copy of the accountant's ID) to the branch on 21st Sept requesting that the contract be terminated (as indicated on the letter). <br> <br> To my surprise, I saw that there was still a monthly deduction continuing for end Oct and end Nov. I went into the branch on 7 Dec and requested that this be corrected. I was told by Ms Barker, who assisted me, that there is a problem and that the person who last assisted me wasn't willing to accept responsibility for it (I enquired if she was present in the branch and Ms Barker confirmed she was). Thereafter it seemed neither this person nor Ms Barker was willing to take responsibility and Ms Barker emailed DICQueries (email: [Email Removed] and CC'd me in on the conversation.<br> <br> To date there is still money going off the account, the already deducted money has not been refunded, and my contract is still running!