MTN'S PATHETIC CUSTOMER SERVICE

<p>I have been having the most pathetic service from mtn over the last year. i have been double billed numerous times and now waiting since October 2015 for a credit for data that was incorrectly loaded by the Mtn agent.</p> <p>there has been numerous incidents where i call MTN SP to load data and incorrect bundles are loaded, on top of that i am billed for this.</p> <p>For instance today i requested a 300MB data bundle at 07:59 in the morning, instead i received only 100MB of data 7 hours later. When i called in to query this discrepancy i got nothing but attitude from the customer service agent Maposeka Molete. Upon asking to speak to her supervisor, she put me on hold and eventually cut me off.</p> <p> </p> <p>Mtn has produced terrible service on many occassions. their customer service agents are just as unprofessional as their service.</p>