Mtn, ****s much?

How can I report MTN South Africa for their incompetence? It's like they want me to suffer, they've been ****ing me up for too long now this is the last straw. What do you mean I have to pay for a service that I haven't used yet? And the fault is on their side, make it make sense. I added a Data deal to my contract and they sent me the sim card on the 15th of this month, when I inserted it I was advised that it has been Rica barred.... njayni? I called in and they explained sweet nothings sending me to different departments, that was last week, its still not fixed. I called in now and this guy straight up told me that I have to pay it even though I haven't used it yet otherwise my account will be in arrears and was quick to advise me to call cancellations, I was adamant in not paying, without even making the whole thing make sense.

I'm livid, why do I have to deal with *********** people like? MTN Customer Services do better and get this resolved coz you don't want to try me. Your Customer service is utter bull****, your agents could do with some intense training, plss.

I WANT THIS RESOLVED AS IN YESTERDAY,