MG
Mathew G

1 reviews | Active since Feb 2015

10 Feb 2015, 14:03

Mtn's lack of responsibility and terrible service

First off, the Grahamstown store is tiny & computers are outdated & whenever the staff need to look up something on the server, its too slow to load. The staff are stuck there, with outdated computers & angry customers, getting the flak for something out of their control.<br> <br> Secondly, Mtn's service is getting really sloppy & pathetic. I sent my phone in on 2 Jan 2015 to be repaired (minor repairs) & was promised it back 2 weeks later, but I still have not received it. I have heard a new story every time I go in to see whether my phone is back. First I get told Mtn lost the paper work, so they sending it back

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Replies (1)
MTN South Africa
MTN South Africa's reply23 Feb 2015, 11:44
Official
Hello EntoMat,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Please supply us with a Job card number so we can follow up on your behalf.

regards
Thabelo
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