KDB
KaytAA(C) De Beer

1 reviews | Active since May 2015

06 May 2015, 10:11

Mtn's lack of response.

On the 11th of April 2015, I went to Mtn branch in Jacaranda Shopping Centre <br> I app**** for an internet modem. The one that I wanted they did not have in stock. I then settled for another modem, which was available however a lot slower. <br> I answered questions that the system requires and had to sign an application form (which was not explained to me). The young guy who helped me said that it would take about 2 - 24 hours and they will let me know whether the application was approved or declined. <br> Today its been 25 days (600 hours) that has passed and still no feedback from Mtn. <br> Mtn's lack of response has led me to the decision to cancel my current contract, and move back to Vodacom where I have not had such empty promises. <br>

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Replies (1)
MTN South Africa
MTN South Africa's reply02 Aug 2016, 11:24
Official

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

In future when you consider taking a contract with MTN please call MTN Direct on ********** for a quick an easy application process.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards

Thabelo