MTN's Insurance is a big let down

I was ****** of my laptop on the 20th of May? I immediately called MTN to report this and i was told to go report the case to a police station, i did that the very next morning which was the 21st and emailed it through to MTN, they sent response that i should fill in a claim form, i did and sent it back to them, up until now i still dont have a replacement for that laptop when i call in i am told to wait for response i have emailed countless time with no response and when i get through to the callcenter they say call insurance directly and when i call them it says MTN insurance is having an error in network then call gets cut. I have even went in to the stores and they tell me they cant help with out the response from their insurance department, last month i got an email that said my claim has been approved but it was not addressed to me yet it came to my mailbox, then later that very week i got another one that said MTN is still waiting for the price of the laptop from the supplier of which to me it doesnt make sence that they have the price list of laptopts but they say they are waiting for pricelist from somewhere. This is such BAD SERVICE i regret insuring with MTN.