PK
Princess K
1 reviews | Active since Aug 2015
24 Aug 2015, 11:07
MTN's Insurance is a big let down
So MTN respondend to my report but what is even more suprising is that they the email says find attached the insurance letter and yet there is no attachment, i somehow think this is being done on purpose and i am failing to understand why must you respond to an email because it has been reported on hellopeter, i rep**** to say there is no attachment but i get no response, this is frustrating and very unproffessional of a big company like MTN.
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MTN South Africa's replyOfficial
11 Sept 2015, 08:15Hello Princess Khumalo,
Thank you for your post,
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that the matter has been referred to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback .
Warm Regards
Matshidiso
REQ:***
Thank you for your post,
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that the matter has been referred to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback .
Warm Regards
Matshidiso
REQ:***
MTN South Africa's reply11 Sept 2015, 08:15
Official
Hello Princess Khumalo,
Thank you for your post,
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that the matter has been referred to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback .
Warm Regards
Matshidiso
REQ:***
Thank you for your post,
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that the matter has been referred to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback .
Warm Regards
Matshidiso
REQ:***