MTN's incompetence and failure to provided Good Service

<p>I was a customer of MTN for many years ago, however I managed to close off my account and pay it off. Recently I discovered when I was was trying to purchase a home that I have a bad credit score, I sent a complaint to MTN and the legal department came back to me with a cold and dismissive response... they did not acknowledge how this has affected me and what impact it has on my score due to their failure and incompetence in properly doing their admin and making sure my account was closed on the day that I paid it off and up-date my profile on their system. Had I not checked my score this would have continued on and this mind you has been going on for years even after I had asked for my settlement letter. </p> <p> </p> <p>The slap in the face is that I just got "We apologize for the delayed response. Kindly be advised that account has been closed and ITC request send" not taking in to account how this has affected me. </p>