MTN's ghost insurance
<p>I’ve been trying to get my phone repaired by MTN insurance but battle to make any progress. I have called their normal call centre on numerous occasions only to be referred to go to the actual store to process my claim. I eventually went to a store where a claim was submitted on my behalf with ref number 44774. This was two weeks ago (12th of May) and was informed that they would call me to arrange for picking up the phone but that hasn’t happened. I’ve tried calling the insurance number ***, option1 then 2 to hold on forever until the phone disconnects. What do i have to do to get my phone repaired? I pay the premium every month without fail but when i need help, nowhere to be found.The condition of the phone keeps getting worse though and its unusable!</p>
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that and an urgent escalation has been sent to our Insurance division to assist with feedback on claim status. A callback will be done on Monday to advise what the outcomes will be.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that and an urgent escalation has been sent to our Insurance division to assist with feedback on claim status. A callback will be done on Monday to advise what the outcomes will be.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,
Its a friday and still no call recieved. I better take my business elsewhere where it will be appriciated, seeing that my contract comes to an end this month.
Its a friday and still no call recieved. I better take my business elsewhere where it will be appriciated, seeing that my contract comes to an end this month.