MTN *****S FROM CUSTOMERS

MTN are *******. Please do not sign up for any data contract with them. They will debt your account with unauthorised charges and cannot provide any documentation for this billing. When signing up for a month to month contract, nowhere does it state that you have to pay any upfront charges apart from a pro-rata charge for the balance of the current month and the full month's rate for the following month. Seems simple, right? WRONG. After you pay for the pro-rata and the one months advance charge, they then debit your account in the following month for almost double the rate of the contract. When querying this, their dumb customer care agents either respond with canned messages that have no relevance to the query or they repeat the same nonsense without actually trying to resolve the issue.

According to the customer care:

Kindly be advised that for MyMTNHome Month to Month plans, the customer is required to make the first payment upfront, upon which they are immediately provisioned with access. Please note that the first invoice is made up of two parts, pro-rata amount for the remaining period of the current bill cycle and first full month subscription for the next bill cycle.

Please be advised that this is a once off charge. Therefore, going forward you will be billed your normal subscription in the next coming invoices.

My response:

So, I paid the pro-rata amount for November R 39.90 and the advanced payment for December R 399.00 which totalled R 438.90. Then why was I charged R 733.26 on the 20/01/26??? By your own words, you agree that I was to be billed the normal subscription going forward. That means, if I paid for November and December, then the payment due for January should have been R 399.00.

Up till now, not one of the many agents that responded to my query can show me any document that stated there would be additional charges on the contract.

Stay the hell away from MTN data packages.