1 reviews | Active since Jul 2016
Mtn's disregard for data limit implementation and cancellation of debit order.
<p>I took out a contract in Jan for wifi, upgrade on phone and data. Limits were placed on the data and wifi. In Feb and April i got an account for the wifi for R 2247.97 and R 2248.02 (note 5 cent difference) respectively and the March and May for R 147.99, which is the agreed amount according to the contract. Note pattern. </p> <p>After addressing at a branch level and at the customer service it has not been rectified. In June we stopped the debit order at the branch. This was reinstated by the end of the month without our authorisation. Now the service has been suspended when MTN is in fact in breach of contract. The limits were not implemented, the debit order was reinstated and service discontinued even while this is all being investigated according to the cusomter and accounts division. I demand the refunds and the service reinstated.</p>
