1 reviews | Active since Oct 2016
Mtn's ****************
<p>I have been seriously frystrated by mtn, my airtime keeps on disappearing and their customer center consultant are failing to even give me a logical explanation as to what is happening to my airtime. Today I received the R60 bonus airtime and only used R3 and to my surprise 3 hours down the line my airtime balance is zero, not even reserved for data. Their call center consultants cannot even tell me where it went. I spoke to 4 different consultants whom all gave me different answers which did not make sense.</p>
Good day Lucky Tshabalala.
Please accept our apologies for the inconvenience experienced.. We understand the frustration it has caused.
Kindly be advised that airtime amounting R57.07 was used on Internet connections. The Whatsapp application works by connecting to the Internet. Please be advised that sending and receiving pictures and videos will result in higher charges from your airtime or data bundles.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,
Good day Lucky Tshabalala.
Please accept our apologies for the inconvenience experienced.. We understand the frustration it has caused.
Kindly be advised that airtime amounting R57.07 was used on Internet connections. The Whatsapp application works by connecting to the Internet. Please be advised that sending and receiving pictures and videos will result in higher charges from your airtime or data bundles.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,
Good day Lucky Tshabalala.
Please accept our apologies for the inconvenience experienced.. We understand the frustration it has caused.
Kindly be advised that airtime amounting R57.07 was used on Internet connections. The Whatsapp application works by connecting to the Internet. Please be advised that sending and receiving pictures and videos will result in higher charges from your airtime or data bundles.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,
Good day Lucky Tshabalala.
Please accept our apologies for the inconvenience experienced.. We understand the frustration it has caused.
Kindly be advised that airtime amounting R57.07 was used on Internet connections. The Whatsapp application works by connecting to the Internet. Please be advised that sending and receiving pictures and videos will result in higher charges from your airtime or data bundles.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,