CB
Claudene B
1 reviews | Active since Jan 2013
03 Jan 2016, 21:36
MTN's customer service sucks
I opened a contract with MTN in April 2015. I never received my data since I have my phone. 808, MTN Vangate Mall and Westgate Mall just gives me ref numbers but the problem remains the same without any feedback. I signed a 2 year contract of R479, without any notification MTN now says my contract is R510. The service is pathetic and no one is doing anything to fix my contracy. I told a consultant that I would not pay my phone until they fix my contract instantly they cut my line and sent me emails but they have been getting back to me since April! MTN's service is so pathetic!
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MTN South Africa's replyOfficial
06 Jan 2016, 10:40Hello Nag pie 101,
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly be advised that your query reference number REQ:*** regarding your contract price was resolved and now your contract is R489.00 from R479.00 due to the price increase that took place in April 2015 , the communication was sent through to customers, we sincerely apologise if you did not get it.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly be advised that your query reference number REQ:*** regarding your contract price was resolved and now your contract is R489.00 from R479.00 due to the price increase that took place in April 2015 , the communication was sent through to customers, we sincerely apologise if you did not get it.
Kind Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply06 Jan 2016, 10:40
Official
Hello Nag pie 101,
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly be advised that your query reference number REQ:*** regarding your contract price was resolved and now your contract is R489.00 from R479.00 due to the price increase that took place in April 2015 , the communication was sent through to customers, we sincerely apologise if you did not get it.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly be advised that your query reference number REQ:*** regarding your contract price was resolved and now your contract is R489.00 from R479.00 due to the price increase that took place in April 2015 , the communication was sent through to customers, we sincerely apologise if you did not get it.
Kind Regards
Nompumelelo
REQ:***
Best regards,