1 reviews | Active since Apr 2010
MTN'S COURIER CONTRACTOR UNPROFESSIONAL/POOR SERVI
SP PLUS MOBILE SERVICE OFFERS THE WORSE SERVICE EVER, AND THEY ARE USE BY MTN FOR DELIVERY OF PHONES. THE SUPPOSE TO DELIVER MY WIFE'S PHONE THAT WAS IN FOR REPAIR. AT FIRST THEY CALL ME TO ARRANGE THE DATE AND TIME THEY WILL DELIVER, ON THAT DAY THEY DID NOT CALL OR DELIVER, THEN THEY CAME THE NEXT DAY UNANNOUNCED AND NO ONE WAS HOME TO RECEIVE THE PARCEL. THEN THEIR DRIVER CAME AGAIN ANNOUNCED THE FOLLOWING WEEK AND THEY PHONED ME WHEN THEY GOT TO THE GET I TOLD THEM TO GIVE ME 5 MINUTES I BE THERE BECAUSE I WAS AT WORK. WHEN I GOT HOME THE DRIVER HAD LEFT. THEN HE CAME BACK AFTER 3 DAYS ANNOUNCED, AND PHONED WHEN HE GOT TO THE GATE, WHEN I TOLD HIM THAT I AM AT WORK, HE CAN DELIVER THE PARCEL TO MY WORK HE TOLD ME HE CAN'T, I MUST MEET HIM SOME PLACE THAT I DIDN'T EVEN KNOW. THIS IS THE WORSE COURIER SERVICE YOU CAN USE.
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
