1 reviews | Active since Sept 2015
MTN's Billing on their customers is **** PERIOD...
This is my second complaint on this site about that same issue, so the last time i complained about my airtime vanishing into thin air MTN responded and said its the applications running but guess what i always delete the running applications but the air still vanishes...i loaded R10 yesterday and yes i had deleted the running applications but it vanished than i loaded R10 today in the morning around 11 and it vanished again, i than loaded R15 at 17:20mp and it still vanished so tell me if its still the applications running and eating airtime. The MTN service is horrible and bad news, i regret using the network and take up contracts with you guys because clearly you don't care about your customers yet we stayed loyal you. I know nothing will be done with this but i just wanted to bring it to your attention that i as your customer of more than 15 years, i'm disappointed with the service i'm getting from MTN but its not like you guys care anyway......
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please note that a billing query has been logged for investigation, reference number: SMC/***.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please note that a billing query has been logged for investigation, reference number: SMC/***.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
