MTN'S BILLING IS A NIGHTMARE

<p>I have been an MTN customers since the early 90s. Over the past 3 month their statement closing balances never match the next month's statement opening balance, and the aged-analysis on their statement is innacurate. The debit orders they have been claiming from me since January have been inaccurate and so I have cancelled them with the bank and paid the correct amounts manually. Now there is a false arrears amount on my account of nearly R3,000 and I have now received an SMS threatening to cut my phone off if I don't pay. Despite a 40 minute phone call this morning with them, 30 minutes with the call centre, and ten with the "collections" department, this is still not resolved.</p> <p>As far as I am aware a statement is a legal document and I do not understand why a company like MTN continues to send out incorrect statements, and also that there is nobody in their structure whom I can speak to who understands this.</p> <p>What is MTN willing to do to resolve my immediate problem, and to fix the issues with their inaccurate statements going forward?</p> <p> </p>