NP
Neill P
1 reviews | Active since Oct 2014
25 Mar 2015, 15:11
MTN's Bad Service
I am trying to cancel a contract with MTN that has expired, but cannot contact them.<br> <br> I have tried emailing them from the contact on their website. This promises service within 5 days. NO REPLY after 7 days.<br> <br> I then tried calling them numerous times on 808 (so-called Customer Service number!), but get cut off after about 2 mins of listening to their advertising.<br> <br> Is this a way to ensure that customers cannot leave them? Come on MTN - you can do better than this!
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Replies (1)
MTN South Africa's replyOfficial
02 Apr 2015, 08:37Hello neillp,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per the notes on the system your query has been resolved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per the notes on the system your query has been resolved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
MTN South Africa's reply02 Apr 2015, 08:37
Official
Hello neillp,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per the notes on the system your query has been resolved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per the notes on the system your query has been resolved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***