KM
Kele M
1 reviews | Active since Apr 2015
28 Apr 2015, 22:06
Mtn's bad service
Since last week Wednesday i am still waiting for sim swap to be activated. It is 7th day today. I called in this morning today and i was told i must wait 24hr max. I just called again and i am now told it was not authorised and i should wait for 24hrs max. I still dont have guarranttee<br> <br> Let alone the poor network coverage in area. We lodged complain and were told by Mtn that the pole had issues. Today there is no change of network coverage in Dinokana even when using LTE simcard
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MTN South Africa's replyOfficial
12 May 2015, 15:40Hello Kele82,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points
Our system shows that the sim swap has already been processed and it is currently active.
May you kindly provide us with the reference number that you received after emailing your coverage complaint template, this will help us in resolving your query timeously.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points
Our system shows that the sim swap has already been processed and it is currently active.
May you kindly provide us with the reference number that you received after emailing your coverage complaint template, this will help us in resolving your query timeously.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply12 May 2015, 15:40
Official
Hello Kele82,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points
Our system shows that the sim swap has already been processed and it is currently active.
May you kindly provide us with the reference number that you received after emailing your coverage complaint template, this will help us in resolving your query timeously.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points
Our system shows that the sim swap has already been processed and it is currently active.
May you kindly provide us with the reference number that you received after emailing your coverage complaint template, this will help us in resolving your query timeously.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***