1 reviews | Active since Mar 2009
MTN's bad billing system
<p>I recieved 2 sms's stating that if I dont pay an amount of R560 my line will be cut. When I called they claim I havnt paid my account for September 2015. What nonsence so they allow for the line to continue and call me 10 months later.</p> <p>I have proof of payment every month since the contract began. Im extremely upset. I want the situation resolved immediately and wont accept my line being cut for no reason.</p>
Good day Tasneem,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that payment is due within 21 days after your account has been invoiced. The invoice dated 2016-05-26 for R544.02 was due by the 2016-06-16 hence you were sent an automated sms remainder. The system shows that the invoice dated 2016-04-26 was short paid by R 16.77.Please note that the total balance due is R 560.79.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Best regards,
Good day Tasneem,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that payment is due within 21 days after your account has been invoiced. The invoice dated 2016-05-26 for R544.02 was due by the 2016-06-16 hence you were sent an automated sms remainder. The system shows that the invoice dated 2016-04-26 was short paid by R 16.77.Please note that the total balance due is R 560.79.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Best regards,