MTN = ****s and *******

MTN are useless, from the head office all the way to customer care. I have been trying to upgrade my contract since March, as a result of an internal migration they said I would have to wait 5 years to get an upgrade. Since then I have moved to prepaid and attempted to move to Vodacom, it is now September (7 months!!!!). MTN will not release my number. Not one person at MTN knows what to do. They obviously don't train their staff. The response I get is we will look into it and call you back, take a guess how many calls I have received back from MTN? The porting department have an automated response saying the query will be resolved within 24 hours, that is a blatant lie.