TM
Thabiso M
1 reviews | Active since Feb 2014
16 Feb 2015, 09:35
MTN's after sale service is disgusting
I submitted a Hello Peter complaint regarding my laptop over 2 weeks ago and to date I still do not have it back. I was assured that it would be back from the service provider on 13 February 2015 and I still do not have it back. I am the one that has to always follow up regarding this matter. It has been two months since I sent my laptop to MTN for repairs and it is still not back. I am extremely disgusted at the service that I have received from MTN. What is worse is that no one seems to care. Clearly MTN does not care about their reputation or their clients. I will never again do business with this service provider. I want my laptop back today.
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MTN South Africa's replyOfficial
25 Feb 2015, 13:06Hello etmaapola,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. In order to track the progress of the repairs, please contact the service provider on ***. We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. In order to track the progress of the repairs, please contact the service provider on ***. We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us.
Thank you
Wenzile Masina
REQ:***
MTN South Africa's reply25 Feb 2015, 13:06
Official
Hello etmaapola,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. In order to track the progress of the repairs, please contact the service provider on ***. We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. In order to track the progress of the repairs, please contact the service provider on ***. We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us.
Thank you
Wenzile Masina
REQ:***