SP
Sibusiso P
1 reviews | Active since Jul 2019
12 Jul 2019, 12:40
MTN Runaround
My contract with MTN ended February or April. I've been requesting a cancellation but no one wants to assist. When I call 135 they either tell me to call 808, of which it's the same thing, or they just say their system is slow and I should call back again in 15 minutes. On top of everything, my line is suspended after I missed a payment or two. It still remains in suspension although payment was made over 10 days ago. When I call in, I'm being told that my contract has been handed over to the legal department of which no one has contact with, without my knowledge. Just cancel my contract, that's all I want.
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MTN South Africa's replyOfficial
15 Jul 2019, 13:26Good day
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per our telephonic conversation, please do use my email for further correspondence when you are ready for the migration to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per our telephonic conversation, please do use my email for further correspondence when you are ready for the migration to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,
MTN South Africa's reply15 Jul 2019, 13:26
Official
Good day
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per our telephonic conversation, please do use my email for further correspondence when you are ready for the migration to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per our telephonic conversation, please do use my email for further correspondence when you are ready for the migration to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,