MTN ruined my life and the service is pathetic

What a nightmare MTN has done to my credit record.I went to apply for an additional line at MTN and only to realise there was already an account opened on my existing contract.I was told that the contract was taken up at KZN which I have never even been.I then realised that the account is **********.I submitted a very detailed stamped affidavit and my ID copy,I was then promised feedback within 21days which I never got.I kept calling for feedback but they kept telling my that the investigation is still open.I then decided to go to 14th Avenue at Florida at the MTN offices..The lady that assisted me Lebogang told me the matter is gona be resolved..Me and her communicated via email and she then said the guy who is resolving my case will provide me with a letter stating that the account was **********,but to my suprise the guy Bonginkosi who is suppose to help me never response to my emails.Its like he doesnt care about how this is affecting me.The ********** account is handed over to MBD who keep on sending me sms'es stating that they are gona put a judgement on my name.No one at MTN is willing to help me...What a horrible company it is.. The service is very poor and they are just *********** If only the staff would do what they are paid MTN would really be a better company