MTN ruined me

My subscription to MTN has been faithfully paid for 15 years. Yesterday, 15th of February 2021, my service was suspended.

The reason for the suspension was a supposedly non-payment dating back to May 2020. Proof of payment is reflected on my bank account. MTN in their wisdom/incompetence have never asked me in 9 months to pay this amount or even given any hint that this amount is outstanding.

Worse than that they've placed me in default. Now having been retrenched recently I am searching for a job, however I will never be asked to an interview if my credit record reflects that I'm in default as it does to this day. MTN has not only disconnected me from important phone calls but also affected my ability to feed my family at this difficult time. What kind of incompetence drives an organisation such as this. I am now firmly committed to informing all who are considering signing a contract with MTN to rather sign with another organisation. I will not renew any of my contracts when they come due.