MTN-Rude, Inefficient and Dissapointing

<p>MTN has not delivered my cell phone for over 3 weeks. I originally spoke to Gozi who told me twice that he would call me back and did not. Thus I had to call in throughout the two days where their employees would simply put me through to another department, often the wrong department. </p> <p>I then found out from someone else that he had not called because there was no stock. Once Gozu got back to me and told me my phone would be delivered and that all I needed was the account holders ID copy and a proof of residence , I waited 7 days and the phone had not arrived. I called in, and they told me to call the courier who said they had tried to call but there was no answer so they sent my phone back to MTN.</p> <p>I got hold of another lady a few days later who said she would put my phone on speed delivery so it would arrive on either Sa****ay (28 May) or latest on the Monday. She also said that she would send a message to her supervisor who would get back to me.</p> <p>It did not arrive on Sa****ay or Monday so I called in and my phone had not been put on speed delivery and the superviser had not contacted me. Thus I asked to be put through to the supervisor of the delivery department, after 3 calls and speaking to various people, and an hour of waiting on the phone, I was told that the supervisor was busy but that he would call me back.</p> <p>The supervisor did not call.</p> <p>Next, I called the courier company for the second time who told me that they had called an 011 number. I no longer use that number and so that is why they could not get hold of me-Gozi had not asked what number the courier company should call on and so I logically assumed that they would call me on my cell number.</p> <p>The courier company informed me that the phone was with MTN. </p> <p>Thus on the Thursday- I went in store as I could not get hold of Gozi, nor two supervisors from two separate departments. The people in store could not help me because it was a contract that was upgraded over the phone so we sat in store and called dial direct once again. Miso answered and said that the phone was with the courier company, and that the phone would be delivered to ...., the address he said was incorrect. Gozi had put down 20 instead on 209. Thus RTT Couriers were given the incorrect number and address. Muso said he would call me back with some feedback. Muso did not call me.</p> <p>I then called RTT once again who said the phone would be delivered on the Friday. The phone was not delivered and I was at home the entire day.</p> <p>Thus, I called MTN dial direct once again, where an employee neither apologized not resolved the problem. She was hesitant to give me a reference number, would not help me and was incredibly rude. She told me I should call the courier company so that it could be resolved quicker and because there weren't a lot of people working there because it was a Sa****ay. Once again, I was left to solve MTN's repeated mistakes. </p> <p>I did not have time to once agaim do MTNs job so the problem remains unresolved. </p> <p>MTN said the phone would arrive in 3-7 days which it didn't, various people did not call me back(including 2 supervisors), and I still do not have my phone.</p> <p> </p>