1 reviews | Active since Dec 2012
MTN rude consultants refused to help us
I'm disappointed beyond words at the MTN consultant who blatantly refused to assist me and my cousin when we wanted to get a contract phone today. <br> <br> I walked in and greeted the consultant with an energetic hi and then went on to enquire about the iphone we wanted. She responded with a blank \hi\" and rude \"how are you?\" without acknowledging my request. My cousin walked in afterwards and Nerusha insisted she greet even after I had greeted. I was convinced she was joking so I continued with my enquiry only to realize she had no intention to assist coz one of us hadn't greeted her or gave her eye contact. She went on to educate us about manners... Apart from the fact that I was raised to greet when I enter a room, who really is supposed to welcome who in this scenario. Even if I hadn't greeted, who's the customer here? I may be delusional but I'm in the service/ client support industry and have never ever in my wildest dream would think of treating customers this way. Not only because I'm professional, value and love my job but because I'm a decent human being... I wouldn't be surprised if I wasn't the only customer to complain about the bad attitude of the consultants in this branch!"
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have sent the request to the store managers to address the service received from the store agent.
We have sent the request to the MTN Direct department to contact and assist you with contract on line.
Kind Regards,
Alice van der Merwe
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have sent the request to the store managers to address the service received from the store agent.
We have sent the request to the MTN Direct department to contact and assist you with contract on line.
Kind Regards,
Alice van der Merwe
