MTN RSA

MTN made a ********** upgrade on my account in March of 2022 and has refused to help me, nine months down the line. I’m told my query is being escalated with each call I place, while they continue to debit thousands of rands from my account that I have to reverse, tarnishing my credit score and my cellphone services are suspended every single month till to date. Today I spoke to three consultants, the first was Anelisa, I asked for a reference number from her and she asked me “why”, I then asked her if she was denying me a reference number to the call and she hung up. The second was Sanenkosi, who also refused to give me a reference number and transferred me to someone (Sihle) who hung up on me. I’ve written to MTN countless times using different platforms, gone to the branch with no resolve. I don’t know where else to turn to.