CM
Craig M
1 reviews | Active since Jan 2018
17 Jan 2018, 07:55
Mtn router data
After 2 years of getting 5g data day and 5 gig after 12 that's been designed for no one to be able to use at that hour MTN has just stopped adding data to my account ... funmy as the debit order is still coming off my account ....
Mmmmm so like any normal person would do is to go to the mtn store and figure this out 8 days later and I haven't even received confirmation that my issue has been logged. The lady at mtn can't help because because because .. woke up today with another debit order taken off .. phone 808 to cancel and sit for an hour . Bye bye mtn and hello fnb so cards .
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MTN South Africa's replyOfficial
17 Jan 2018, 09:56Dear Craig,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience we have caused you.
A request was loaded before for your number to be provisioned, however it was logged with the wrong department. We have logged it with the correct department so we anticipate a resolution within the shortest period possible.
Reference number: REQ***
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply17 Jan 2018, 09:56
Official
Dear Craig,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience we have caused you.
A request was loaded before for your number to be provisioned, however it was logged with the wrong department. We have logged it with the correct department so we anticipate a resolution within the shortest period possible.
Reference number: REQ***
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,