MTN Rosebank seemingly unable to deal with downgrade requests.....

Dear MTN,

I seem to have underestimated the level of incompetence of your Rosebank Mall store - so I suppose this one is on me going back..... I requested a simple sim down grade, which I understand should take 72 hours. Now, 2 weeks later I followed up and nothing shows on your systems - in other words, they have not submitted the migration forms. I personally spoke to the store manager on the day and again today, who is completely unable to assist me until the employee who was supposed to deal with the matter comes back to work.

Do you perhaps have any suggestions how we can sort this simple matter in a more efficient manner, and who would now be responsible for the higher fee for the 2 weeks that I am on an unnecessary package? Perhaps to note - I had a similar situation with them signing up with MTN with a double billing issue that they too were unable to sort out, although their paper work was the cause of the problem.

Regards Richardt