ES
Edwin S
1 reviews | Active since Nov 2015
26 Nov 2015, 08:22
MTN Rosebank Delays in Phone Replacement
Bought an Iphone from MTN Rosebank and it was faulty. After a warranty assessment passed, I have been kept waiting for almost 4 weeks waiting for new phone and when I call I am always given the same excuse of \Out of Stock". Also general customer service apart from The Branch supervisor (who is quite helpful) was very rude and unapologetic."""
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Replies (1)
MTN South Africa's replyOfficial
27 Nov 2015, 11:11Hello edwinseda,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly note that we have tried calling you without any luck.
Please provide us with your IMEI so that we can access the account and attend to the matter. We are unable to retrieve any information using the number provided on your post.
Regards
Rosetta
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly note that we have tried calling you without any luck.
Please provide us with your IMEI so that we can access the account and attend to the matter. We are unable to retrieve any information using the number provided on your post.
Regards
Rosetta
REQ:***
MTN South Africa's reply27 Nov 2015, 11:11
Official
Hello edwinseda,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly note that we have tried calling you without any luck.
Please provide us with your IMEI so that we can access the account and attend to the matter. We are unable to retrieve any information using the number provided on your post.
Regards
Rosetta
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly note that we have tried calling you without any luck.
Please provide us with your IMEI so that we can access the account and attend to the matter. We are unable to retrieve any information using the number provided on your post.
Regards
Rosetta
REQ:***