MTN ROOTED MY PHONE

MTN after 18months still no answer. Ways We do acknowledge that your query has been ongoing for an extended period and we sincerely apologize for he delay in resolving your query. reference number is SMC/***

Me 23/02/2025 I spoke to many technical people at Samsung and Absa. They say for some reason my number *** has been blocked to only work on the MTN network and not open to any other Network. See e-mails below FOR EASY REFERENCE All my other banking apps work. This is a brand new phone purchased from MTN ROOTED WHY! Yello Lourens Marthinus Grobler, Thank you for emailing Customer Care.

Please accept our apologies for the delayed response and for any inconvenience caused. We do acknowledge that your query has been ongoing for an extended period and we sincerely apologize for he delay in resolving your query. However, we would like to assure you that the respective teams are working on this matter and will revert back to you as soon as we receive any communication on the matter. Reference number: ***.

Thank you for your continued support.

Morning me 10/02/2025 This is unacceptable. Been going on now for more than 18months.Up graded my phone from MTN Westgate to have the version to use the Absa banking app. I have 3 more lines on my contract and they do not have any problems using the Absa banking app. ONLY my number ***.Samsaung and Absa say the problem is with MTN who for some reason done something to my number ***.See e-mails below FOR EASY REFERENCE All my other banking apps work. This is a brand-new phone purchased from MTN ROOTED WHY!

Yello Lourens, Thank you for contacting us, We apologize for the breakdown in service and for any inconvenience we might have caused you. Kindly note that SMC/*** is still open and has not been solved. We look forward to being of service to you. Warm Regards, Similo Cube

04/12/2024 10 WORKING DAYS SINCE COMPLAINT LODGED.SEE E-MAILS BELOW FOR EASY REFERENCE. reference number is SMC/*** Reference number: cc***fa1-b15c-b111be4a3b08 THIS IS A PROBLEM ON MTN SIDE.CHANGE THE SETTING FOR ***.MTN IS BLOCKING MY PHONE

26/11/2024

reference number is SMC/*** Reference number: cc***fa1-b15c-b111be4a3b08 THIS IS A PROBLEM ON MTN SIDE.CHANGE THE SETTING FOR ***.MTN IS BLOCKING MY PHONE

Morning Been at Samsung. They say the same as ABSA problem is with MTN. Please read my e-mails before you say it is not your problem This is a NEW phone I purchased from MTN Westgate on the 15 November 2024.The problem is not the phone. The problem is MTN!! You have done something with ***.Please refer to your Technical Guys! The service provider (MTN) has changed the device's settings to their own settings, this helps improve the networks efficiency. MTN

Yello Lourens, Thank you for emailing Customer Care. We apologize for the delayed response and for any inconvenience incurred. We have escalated your query to our support desk for investigation and the reference number is SMC/***. Please allow for 2-3 days for your query to be attended to and feedback will be provided once received. Should you require an update on the progress of your query, you are most welcome to contact us online the reference number provided to you. We trust that you find the above in order. Warm Regards, Zanele Tshabalala

Me 21/11/2024

Morning Been at Samsung. They say the same as ABSA problem is with MTN. Please read my e-mails before you say it is not your problem This is a NEW phone I purchased from MTN Westgate on the 15 November 2024.The problem is not the phone. The problem is MTN!! You have done something with ***.Please refer to your Technical Guys! The service provider (MTN) has changed the device's settings to their own settings, this helps improve the networks efficiency.

ME 20/11/2024

Reference number: cc***fa1-b15c-b111be4a3b08 Morning Kaylene Miles Please read my original e-mail! See attach Absa say it is MTN “the service provider (MTN) has changed the device's settings to their own settings, this helps improve the networks efficiency. “See below Absa reply! Not one of my other phone on my contract have this problem ONLY ***