LM
Lebohang M

1 reviews | Active since May 2016

31 May 2016, 07:48

Mtn robs me off my money and tops it off with appalling service!

<p>I have received the most appalling service from Mtn! I have been logging and following up on the same request since the 29th of April and have only been successful in creating FOUR reference numbers for the same request and being told that I will wait another month before it will be completed!!!</p> <p> </p> <p>I have been billed for Blackberry Internet Service for two years while I had an iPhone contract! I have since migrated to prepaid but not before logging the request. Logging this request has been a nightmare since whoever logs the calls has been logging to incorrect request, whenever I call through they are unable to give me feedback but instead create a new request! While calling through the call center I have but put through to the incorrect departments, i have been taken through to lobes that cut and the system was not working on four occasions!!</p> <p> </p> <p>I am now sitting with four reference numbers, the last one being ***!</p> <p> </p> <p>Its very easy to ***** my money but it's near impossible to get it back!</p>

0
Replies (3)
MTN South Africa
MTN South Africa's reply31 May 2016, 18:57
Official

Thank you for your post

We sincerely apologize for any inconvenience you may have experienced with our service.

We have sent the billing request for the number 082****356 for the BIS fee that was charged on the invoices dated 2014-04-13 to 2016-04-13.

We sincerely hope that the above is in order and that we are able to restore your faith in us.

Kind Regards
Siphumezo
REQ:***

LM
Lebohang M's update01 Jun 2016, 06:46
Reviewer Update

Thank you Siphumezo. How long will it take before I get feedback on the request? As advised, I have been waiting for a month now and would hate to wait any longer.

Regards,

Lebo

LM
Lebohang M's update01 Jun 2016, 06:46
Reviewer Update

Thank you Siphumezo. How long will it take before I get feedback on the request? As advised, I have been waiting for a month now and would hate to wait any longer.

Regards,

Lebo