MTN ROBS clients even after they pay!
We have a data account but we cannot pay the account via fnb as it says the reference number is incorrect. The reference numbers was given by the yellow house in Boksburg.I attempted to pay on Sunday 30May 2021 I paid the account on Wednesday at the branch in Brentwood Park.Now the account is still frozen They say even if paid they will not get my data.It is pre-paid so how can they refuse me my data when i paid.I logged 2x tickets at Brentwood Park and still no help. Terrible service from MTN head office Brentwood Park branch is great pitty they have no back up from MTN.Ref ***
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Replies (1)'s updateReviewer Update
04 Jun 2021, 13:37Antiquated system and old way of thinking. Was in the MTN branch in Boksburg again today.
They basically said even if paid they will not give me my data as i paid late. The reason for me paying late is the reference numbers they gave does not want to be accepted by FNB so MTN set the beneficiary info incorrectly. I am being punished because they are poor service delivery agents.I have proof that i tried to pay the account but could not due to their set up error and giving me incorrect reference numbers.
They still have not contacted me proving their poor service delivery .ref *** or ba***
linked to account ***
They basically said even if paid they will not give me my data as i paid late. The reason for me paying late is the reference numbers they gave does not want to be accepted by FNB so MTN set the beneficiary info incorrectly. I am being punished because they are poor service delivery agents.I have proof that i tried to pay the account but could not due to their set up error and giving me incorrect reference numbers.
They still have not contacted me proving their poor service delivery .ref *** or ba***
linked to account ***
's update04 Jun 2021, 13:37
Reviewer Update
Antiquated system and old way of thinking. Was in the MTN branch in Boksburg again today.
They basically said even if paid they will not give me my data as i paid late. The reason for me paying late is the reference numbers they gave does not want to be accepted by FNB so MTN set the beneficiary info incorrectly. I am being punished because they are poor service delivery agents.I have proof that i tried to pay the account but could not due to their set up error and giving me incorrect reference numbers.
They still have not contacted me proving their poor service delivery .ref *** or ba***
linked to account ***
They basically said even if paid they will not give me my data as i paid late. The reason for me paying late is the reference numbers they gave does not want to be accepted by FNB so MTN set the beneficiary info incorrectly. I am being punished because they are poor service delivery agents.I have proof that i tried to pay the account but could not due to their set up error and giving me incorrect reference numbers.
They still have not contacted me proving their poor service delivery .ref *** or ba***
linked to account ***