1 reviews | Active since May 2012
MTN ROBS CLIENT WITH UNBILLED BALANCE
I AM DISGUSTED WITH THE SERVICE I HAVE REC FRM MTN SP STAFF, ALL OF THE BELOW LISTED SUPERVISORS ARE PATHETIC. <br> AYESHA JAFFER, YUSUF ABRAHAMS, DANNY LEPHELE. <br> WHEN I ACTIVATED MY NEW CONTRACT SIM ON THE NETWORK I WAS ASKED A QUESTION RELATING TO MY BILL, I REQ THAT I NOT BE CHARGED ANYTHING EXTRA AND WOULD PREFER TOPPING UP ON MY OWN. I HAVE SPOKEN TO ALL THE ABOVE SUPERVISORS OVER THE PAST MONTH, WHERE I WAS SENT FROM PILLAR TO POST WITH AN UNBILLED BALANCE OF R3500.00. AYESHA JAFFER ****S HER OUT OFFICE REPLIES, YUSUF ABRAHAMS CANNOT LISTEN TO THE ACTIVATIONS CALL, REQUESTED THAT I REQUEST THE CALL MYSELF FROM ACTIVATIONS, DANNY SENDS THE REQUEST TO THE SALES DIVISION, WHY ? I DO NOT KNOW, ACTIVATIONS WAS THE DEPARTMENT THAT MESSED UP. MY SIM WAS SUSPENDED, UNABLE TO USE THE NETWORK [ PATHETIC BY THE WAY ] , I AM SITTING WITH A BILL OF R3500.00 , I WILL NOT MAKE ANY PAYMENTS TOWARDS THIS!! MY REQUEST AS A CLIENT WAS NOT FOLLOWED.GUESS THIS IS HOW MTN WILL RECOVER FROM RECENT STRIKES, RETRECHMENTS AND NIGERIAN FINE BY ROBBING THEIR CLIENTS, SO THEIR CLIENTS CAN FIT THE BILL. <br> <br> I WOULD LIKE AN IMMEDIATE RESPONSE FROM MTN MANAGEMENT, NOT ONE OF THESE DIM-WITTED SUPERVISORS.
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We have now perused the account and see that Danny infact escalated the matter to the Sales Department management team in order for the call between yourself and sales agent to be retrieved and listened to determine exactly what was discussed.
We can confirm if indeed you requested the line to be capped after you've depleted your provisioning (minutes, data & SMS bundles), the account will be credited accordingly.
We will touch base with you as soon as we get feedback.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We have now perused the account and see that Danny infact escalated the matter to the Sales Department management team in order for the call between yourself and sales agent to be retrieved and listened to determine exactly what was discussed.
We can confirm if indeed you requested the line to be capped after you've depleted your provisioning (minutes, data & SMS bundles), the account will be credited accordingly.
We will touch base with you as soon as we get feedback.
Regards
Tim
MTN Complaints Management Team: REQ:***
