BK
Barry K

1 reviews | Active since Jul 2014

24 Jan 2017, 17:03

MTN Robing Customers

<p>MTN South Africa is terrible, everytime i recharge they take my money. if i recharge with R30 immediatly after recharging when i check my balance ill be left with R1.50 and this happens everytime i recharge and at first i thought it was a once-off thing but now this happens everyday. and when you try to call their call centre 173 number you will hold until your ear burn. i have tried calling them several times but they dont pick up i will hold for more than 30 minutes listening to their terrible music. they dont care about the customer needs at all. this is a very poor network ever i regret the day i decided to join this network.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply01 Feb 2017, 12:26
Official

Thank you for your post.

We apologize for any inconvenience incurred.

We apologize for the delayed response.

The complaint has been sent to the 173 department to contact and assist you with feedback.

Kind Regards,

Alice van der Merwe

REQ:***

Best regards,