RN
Roselle N
1 reviews | Active since Dec 2018
01 Jul 2019, 21:07
MTN - robing clients both monetary and with rude customer assistance.
If only hello peter supp**** negative stars, that’s where I would place MTN.
If you’re looking for a service provider with terrible customer services and who don’t inform you clearly about increases in contract “prices” while the reason is because of “the country’s economy”...MTN is your answer.
Their customer service assistances couldn’t even bother to supply a reference number. I didn’t even receive an email about the increase in tariffs or what ever it is being labeled as.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
02 Jul 2019, 14:44Good Day Roselle
Thank you for your post.
Please accept our apologies for any inconvenience caused.
MTN has worked to avoid increases to its subscription pricing, however, sustained inflationary pressures and input costs have meant price adjustments have become unavoidable.
We are dedicated to offering our customer’s best quality network and service, but to continue to deliver on this, a review of subscription pricing had to be done.
Kindly note that messages were sent out to customers advising them of the price increase and please also note according to our subscriber agreement, MTN may amend charges from time to time and notify customers in advance. Kindly see below Subscriber Terms 2.0
Clause 12 :Charges
You voluntarily confirm that the package option or price-plan has been explained to you and that you understand and voluntarily agree to it. You voluntarily agree to accept the charges included with each package option or price-plan (either with or without a mobile device).
You must pay all the applicable charges due to us at the rates detailed on our website, your package option or price-plan terms.
After any promotion ends charges will revert to the standard charges.
By notifying you in advance, we may amend charges from time to time and if you do not accept them, you may end the contract by notifying us, subject to clause 15 (Termination payments).
It is certainly not our intention to dissatisfy any of our clients. We look forward to improving on the service delivery to you.
Warm RegardsBrendah Langa
Complaints Management team
Thank you for your post.
Please accept our apologies for any inconvenience caused.
MTN has worked to avoid increases to its subscription pricing, however, sustained inflationary pressures and input costs have meant price adjustments have become unavoidable.
We are dedicated to offering our customer’s best quality network and service, but to continue to deliver on this, a review of subscription pricing had to be done.
Kindly note that messages were sent out to customers advising them of the price increase and please also note according to our subscriber agreement, MTN may amend charges from time to time and notify customers in advance. Kindly see below Subscriber Terms 2.0
Clause 12 :Charges
You voluntarily confirm that the package option or price-plan has been explained to you and that you understand and voluntarily agree to it. You voluntarily agree to accept the charges included with each package option or price-plan (either with or without a mobile device).
You must pay all the applicable charges due to us at the rates detailed on our website, your package option or price-plan terms.
After any promotion ends charges will revert to the standard charges.
By notifying you in advance, we may amend charges from time to time and if you do not accept them, you may end the contract by notifying us, subject to clause 15 (Termination payments).
It is certainly not our intention to dissatisfy any of our clients. We look forward to improving on the service delivery to you.
Warm RegardsBrendah Langa
Complaints Management team
MTN South Africa's reply02 Jul 2019, 14:44
Official
Good Day Roselle
Thank you for your post.
Please accept our apologies for any inconvenience caused.
MTN has worked to avoid increases to its subscription pricing, however, sustained inflationary pressures and input costs have meant price adjustments have become unavoidable.
We are dedicated to offering our customer’s best quality network and service, but to continue to deliver on this, a review of subscription pricing had to be done.
Kindly note that messages were sent out to customers advising them of the price increase and please also note according to our subscriber agreement, MTN may amend charges from time to time and notify customers in advance. Kindly see below Subscriber Terms 2.0
Clause 12 :Charges
You voluntarily confirm that the package option or price-plan has been explained to you and that you understand and voluntarily agree to it. You voluntarily agree to accept the charges included with each package option or price-plan (either with or without a mobile device).
You must pay all the applicable charges due to us at the rates detailed on our website, your package option or price-plan terms.
After any promotion ends charges will revert to the standard charges.
By notifying you in advance, we may amend charges from time to time and if you do not accept them, you may end the contract by notifying us, subject to clause 15 (Termination payments).
It is certainly not our intention to dissatisfy any of our clients. We look forward to improving on the service delivery to you.
Warm RegardsBrendah Langa
Complaints Management team
Thank you for your post.
Please accept our apologies for any inconvenience caused.
MTN has worked to avoid increases to its subscription pricing, however, sustained inflationary pressures and input costs have meant price adjustments have become unavoidable.
We are dedicated to offering our customer’s best quality network and service, but to continue to deliver on this, a review of subscription pricing had to be done.
Kindly note that messages were sent out to customers advising them of the price increase and please also note according to our subscriber agreement, MTN may amend charges from time to time and notify customers in advance. Kindly see below Subscriber Terms 2.0
Clause 12 :Charges
You voluntarily confirm that the package option or price-plan has been explained to you and that you understand and voluntarily agree to it. You voluntarily agree to accept the charges included with each package option or price-plan (either with or without a mobile device).
You must pay all the applicable charges due to us at the rates detailed on our website, your package option or price-plan terms.
After any promotion ends charges will revert to the standard charges.
By notifying you in advance, we may amend charges from time to time and if you do not accept them, you may end the contract by notifying us, subject to clause 15 (Termination payments).
It is certainly not our intention to dissatisfy any of our clients. We look forward to improving on the service delivery to you.
Warm RegardsBrendah Langa
Complaints Management team