1 reviews | Active since Jun 2013
MTN ROBBING US BLIND #****ED
I bought data for R39 which is 150MB monthly at 9H00 by 10H00 the data was depleted when I called the lady tells me I was on my email it uses more data how is that possible I just dropped the phone
Good day *****ba,
Thank you for your post on Hello Peter. Please accept our apology for the inconvenience caused.
We are also terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
Kindly check the two large data sessions that took place after the data bundle was purchased? - These are most probable updates that took place automatically. You can request for a URL report through the our customer care line...
2018-08-08 09:14:58 DATA *** bytes *** bytes ***
2018-08-08 09:16:54 DATA ***8 bytes ***0 bytes 0 ***0
Please note our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team
Good day *****ba,
Thank you for your post on Hello Peter. Please accept our apology for the inconvenience caused.
We are also terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
Kindly check the two large data sessions that took place after the data bundle was purchased? - These are most probable updates that took place automatically. You can request for a URL report through the our customer care line...
2018-08-08 09:14:58 DATA *** bytes *** bytes ***
2018-08-08 09:16:54 DATA ***8 bytes ***0 bytes 0 ***0
Please note our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team