MTN robbing their customers
<p>New LG G4 contract phone from MTN The Grove suddenly stopped working. I was advised it is a software malfunction and will have to be reset by MTN. The phone is still under warranty. The phone was sent to the incorrect 3rd party repair centre (confirmed by MTN's consultant at The Grove). He then cancelled the quote infront of me, and told me I am liable for the payment thereof. The quote is for parts replacement which is not what I sent the phone in for. There was no physical damage at the time the phone was handed in at MTN The Grove. I hereby insist that the phone gets repaired under warranty, at no extra cost to me. If not, I will collect the phone from MTN The Grove and send it to an independant service provider to asses the damage and refer the matter to the CPA and the ombudsman. </p>
Good afternoon Nic
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Good afternoon Nic
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Still no contact to date from MTN.. How is that for undertaking to resolve a customer's issue. If you eventually decide to contact me, please contact me on ********** .
Still no contact to date from MTN.. How is that for undertaking to resolve a customer's issue. If you eventually decide to contact me, please contact me on ********** .