MTN ROBBING THEIR CLIENTS

Hello Peter

I have a MTN Contract for about 4 years now.

1. I upgraded my contract from Cellphone to a home router. With this upgrade at the time I have been blacklisted and MTN has firstly declined my upgrade. I accepted that I did not qualify and that the contract was ended, I left the MTN store and gone home, The in store sales person phoned me to go back to the store because I was approved. I have gone back to the store and collected a 5G router. However when I arrived home again the router were not activated. I took the router back to the store the next day and the sales person logged a ticked. This was a up and down process as I could not just go to any store and could not just speak to any person, it had to be the same person that issued me the router. this was a long process to the extend that I had to pay for the service that was not even activated yet.

2. In 2020 with the Covid my Debit order did not go off thus MTN disconnected the service. MTN then send me an email stating that they tried to make contact, Now the contact that they made was through a phone call and sms to the WIFI ROUTER. I have then gone to the store, paid the amount due to them and took the account off of debit order and made paying the account my responsibility. This went all well until my service was disconnected in August 2021. I made contact and they stated that I missed a payment at the end of February. I then Printed my bank statement to the store and my service was reconnected. This was all good and well until my service was disconnected again on 11 October 2021. I contacted the service "champion" and my service was reconnected pending I sent proof of payment of "END OF FEBRUARY AGAIN". I emailed this to MTN this time and had to call back on 12 October because my WIFI got disconnected AGAIN, This time I had to send a bank Verified statement, Due to me not having internet access I had to go into the bank to get this. I communicated this to the "Champion" and informed that I would only be able to do this on Saturday 16 October 2021, my service was then reconnected. Mind you I get up on Sat 12th at 4:00 and my internet was off again. I then go to work, During my tea break I got the statements and submitted it to the MTN branch in N1 City. The in Branch "CHAMPIOIN" instructed me to call the service Centre "CHAMPIONS" when I arrived home should my service be off. This I did and my service was turned on after I provided the ticked number reference. This champion then told me that she could see the payment made and will open a ticket to allocate the payment to my name. Today, 23 October 2021, My service got disconnected "AGAAAAAAAAAIN", The Champion told me that the payment was not allocated because they need a in branch receipt. I do not have access to the email that it was sent to as I no longer work at that company as I explained to the champion. She then instructed me to go to the branch I made the payment and request a reprint, In the interim she would reconnect my service. I should disconnect my router for 5 minutes and switch it back on again. Said router was off for 2 hours and when I switched it on still not connected. I contacted them again and the person told me that their system are slow, Now i switched the router off for 6 hours and when I switched it on again, WIFI is still not connected. I phoned in again and the "CHAMPION" told me that she can see the tickets of the past 2 weeks however she do not see the proof of payment. I mean what is going on here? proof of payment was done at their branch which was seen by their service Centre and now its just gone AGAIN.

SOMEONE NEED TO HELP ME HERE OR MTN SHOULD JUST SEND ME A EMAIL CANCELING MY SERVICE