MTN - ROBBING THE POOR AND DESPERATE

Can someone please help...

My dad, a loyal MTN customer, passed away on 28 August 2020. Within a week my mom and I went to MTN in Blueroute Mall, Tokai, to close his account. All the appropriate documents were submitted and we were informed that the request to close the account was forwarded to the relevant department.

At the end of September 2020 another installment went off my late father's bank account. After numerous emails to MTN Blueroute I was informed that the account is closed and that they did everything they could. However, at the end of October 2020 another debit order was lodged against the bank account. As a result the account is overdrawn and racking up bank charges.

This matter is causing my mom endless stress as she is a pensioner and cannot keep on paying for something that was supposed to be cancelled.

We are desperately looking for advise and the way forward. MTN is clearly taking advantage of the poor.