CT
Courtney T
1 reviews | Active since Aug 2015
12 Aug 2015, 09:31
MTN robbing people of data
Seriously MTN... I regard this as *******. How can a person buy data and then if they don't use it within a month it expires. You are *****ing my money because I have paid for this data already. I understand free data expiring but not data I have spent money on... This has now happened twice to me and once to my boyfriend. You need to sort this out or I am going to change to another network.
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Replies (1)
MTN South Africa's replyOfficial
29 Aug 2015, 10:45Hello CourtzT,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the business rules for data bundles is that you need to use up the data bundles before the expiry period (daily, weekly, fortnightly and monthly), if not you will forfeit the bundle.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the business rules for data bundles is that you need to use up the data bundles before the expiry period (daily, weekly, fortnightly and monthly), if not you will forfeit the bundle.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply29 Aug 2015, 10:45
Official
Hello CourtzT,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the business rules for data bundles is that you need to use up the data bundles before the expiry period (daily, weekly, fortnightly and monthly), if not you will forfeit the bundle.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the business rules for data bundles is that you need to use up the data bundles before the expiry period (daily, weekly, fortnightly and monthly), if not you will forfeit the bundle.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***