MTN robbing my SMS’s & Data as per my contract summary

<p>To whom it may concern</p> <p> </p> <p>My dad upgraded/renewed his MTN My Choice 200 contract at MTN Vryheid 21/09/2016. The contract summary stats he gets 200 minutes + 300 SMS’s & 300 MB of data for 24 months. When he signed up the contract in 2014 he received the SMS’s and Data BUT now in 2016 when he upgraded this was not the case. With MTN not supplying as per the contract summary, surely they are in a breach of contract?? </p> <p> </p> <p>The Contract summary is the same BUT the SMS’s and data was stopped by MTN without any notice from MTN. And he still pay the same amount for the contract but getting less???</p> <p> </p> <p>He has been to MTN Vryheid many times and had contacted the MTN customer service (no service) department but still not resolved.</p> <p> </p> <p>Below reference numbers for the calls logged:</p> <p>27/12/16 – Ref ********** </p> <p>11/01/17 – Ref ********** </p> <p>14/01/17 – Ref ********** </p> <p>26/01/17 – Migration application done – Still no SMS’s or Data?</p> <p> </p> <p>My outstanding SMS’s and data must be added to me as per the contract summary and back dated for the last 4 months that this was taken away?</p> <p> </p> <p>Your help will be highly appreciated.</p> <p> </p> <p>Regards</p> <p>Hennie Fourie</p> <p> </p>