1 reviews | Active since Mar 2009
MTN Robbing me blind
<p>A few weeks ago I received an email from MTN stating that I was due an upgrade on my package. They had a R99 data contract that I signed up for. For the last two months however, I have been billed R359!! As soon as I noticed this error, I went to MTN to correct and was advised that it was indeed corrected. This morning again, R359!!! I am shocked to see that I am not the only person that this has been happening to!! I would like for MTN to please correct this as 808 say they cannot correct, the guy that processed my upgrade said that it was sorted! So I am at a loss as to how this is going to be resolved! My initial contract prior to upgrade was R129. It is just ludicrous that I am now being debited R359!! </p>
Good Day Natasha
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the package has been corrected and a credit has been passed towards the account for the amount you were charged for that bundle on the invoice of the 2016-05-13 to 2016-06-13.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********
Best regards,
Good Day Natasha
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the package has been corrected and a credit has been passed towards the account for the amount you were charged for that bundle on the invoice of the 2016-05-13 to 2016-06-13.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********
Best regards,