mtn robbing me

<p>i claimed from mtn for my lost phone and I wasn't using the contract sim due to the fact that I had so many and I insured the phone but not the sim they telling me that my claim was declined cause I wasn't using the sim which doesn't make sense to me at all cause I was never told I needed to use that sim i pay mtn 1886 every month that includes the insurance</p> <p> </p> <p>now that I am claiming they telling me stories about the fact that I wasn't using the SIM card that I never insured yet all this time hey have been debiting my account with the insurance money and they don't want to pay me out please help cause mtn is robbing me every month and it's almost two years yet they didn't bothering telling me that they would be canceling the insurance they just kept taking my money </p>