1 reviews | Active since Jun 2015
MTN Robbing customers
<p>I have a contract where i am supposed to get minutes, SMS's and Data. for past few months i have not recieved any data from MTN, the agents cannot assist me and each time it needs to be escalated however no-one ever gets back to me or reinstate my data. i was on the line for 30min with them and they cannot assist me. keep holding for 30min - 2hours each time i call. this is really bad.</p> <p> </p> <p>If i could i would never have had a cobtract with MTN. they have the highest tarrifs and one of the worst customer service ever and no one can do anything about it.</p> <p> </p> <p> </p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We will engage with the relevant department dealing with these matters to assist and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
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Siphumezo
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Best regards,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We will engage with the relevant department dealing with these matters to assist and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
