MTN Robbing Customers
<p>It has been 2-3 months MTN billing me unfairly and I have occasionally called them to query their rates and nothing has been done. The last time I called was Monday 19th SEP 2016 and I spoke to a Lady called Mapeseka and my Ref No: ********** 06 who assured me that the matter will be resolved either by Thursday or Friday. Saturday the 24th September 2016 I called again to follow up but no fruitful news for me.</p> <p> </p> <p>My bill every month that I have signed for is R740.00 but I end up paying R 840.00, this has happened last year and it stopped and started again the last two months including the outstanding bill of September.</p> <p> </p> <p>Hello Peter please assist as MTN is robbing me, I am tired now. </p>
Good day Boity Bosho,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that the invoice dated 2016-08-13 and 2016-09-13 have been validated by the billing department and the charges are valid. The Subscriber Usage Limit (SUL) was changed via the USSD self-service option from R 0.00 to R 100.00 on the 2016-08-10. The SUL has since been changed back to R 0.00 on the 2016-09-19.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Good day Boity Bosho,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that the invoice dated 2016-08-13 and 2016-09-13 have been validated by the billing department and the charges are valid. The Subscriber Usage Limit (SUL) was changed via the USSD self-service option from R 0.00 to R 100.00 on the 2016-08-10. The SUL has since been changed back to R 0.00 on the 2016-09-19.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***