TP
Theunis P
1 reviews | Active since Sept 2018
19 Sept 2018, 17:09
MTN Robbing and still waiting for Mr/Ms Manager to get out of meeting to return my call!!!
Paying over R900pm for 1gb data and 200min talk time... Did not receive my data or talk time this month. Spend over R500 for air time to be able to do my work. It is the 19th of the month and it is still not resolved....if you ask to speak to a manager or team-leader they always in meetings... Then if you phone to cancel the contract to be able start of fresh with Vodacom they want to charge you a penalty fee even I you explain that MTN did not render any service and can not even rectify and the customer must pay extra....I was told MTN can't help with cancellations. I must go to a MTN store....and to think I have been loyal to this useless company for over 10 years....
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Theunis P's updateReviewer Update
02 Oct 2018, 13:39Once again I am still waiting for a reply.....if the free mins and data was given to me on the 27/08/2018 why was it necessary to purchase R600 airtime, and use my and my wife's loyalty points....
I have made over 8 calls to customer care and all of them confirmed that I did not received the my free mins / data for that month.
It is only you Mr/Ms Rakoena that states that I did received the fee mins for that month....and as I said, I am still waiting for your previous reply.
I just wonder why all the consultants state that the mins was never passed over and all of a sudden Mr/Ms Rakoena state it was......who do I as a client believe....
I get the feeling that this is only a cover up - to be able to close the case...
TP
Theunis P's update02 Oct 2018, 13:39
Reviewer Update
Once again I am still waiting for a reply.....if the free mins and data was given to me on the 27/08/2018 why was it necessary to purchase R600 airtime, and use my and my wife's loyalty points....
I have made over 8 calls to customer care and all of them confirmed that I did not received the my free mins / data for that month.
It is only you Mr/Ms Rakoena that states that I did received the fee mins for that month....and as I said, I am still waiting for your previous reply.
I just wonder why all the consultants state that the mins was never passed over and all of a sudden Mr/Ms Rakoena state it was......who do I as a client believe....
I get the feeling that this is only a cover up - to be able to close the case...